Is this FAQ in other languages?
https://sites.google.com/view/wenote-faq-traditional-chinese/home#h.cihs0i9ggz27 (Traditional Chinese)
(Other languages are coming soon)
Can I install WeNote in SD card?
The reason is that, reminder and home widget will not work if WeNote is installed in SD card. For more technical information, please refer to https://developer.android.com/guide/topics/data/install-location#ShouldNot
Can I use fingerprint to lock notes?
First, you need to choose PIN, pattern or password as lock type. Fingerprint feature will available automatically, if you have configured fingerprint on your device. There will be a small fingerprint icon displayed on the top right of lock screen dialog.
Do I need to purchase Combo multiple times if I have multiple devices?
As long as you are using the same Google account across multiple devices, you only need to purchase Combo for one-time.
Does one-time Combo in-app purchase item include future premium features?
As a token of appreciation to the early purchasers of one-time Combo in-app purchase item, Combo will include almost all future premium features. The following are the premium features.
Color - Unlimited colors for note, to-do list, label.
Theme - 7 beautiful color themes - Cotton, Lavender, Lemon, Strawberry, Azure, Avocado, Pure dark.
Recording - Unlimited number of audio recordings.
Note list - Note list home widget. View all notes, upcoming reminders directly from home screen.
Calendar - Calendar home widget. View calendar, all reminders directly from home screen.
Holiday - Show holidays on calendar.
Stick icon - 6 icon packs for note sticking - Office, Shopping, Family, Medical, Transport, Time.
Multi sync - Auto sync to multiple devices with same account.
Undo redo - Perform undo and redo during note typing.
Search - Search in a note, or a to-do list.
All day - Setup all day reminder, without specific time.
Lock recovery - Send a temporary lock to email when lock is forgotten.
Print PDF - Print note. Save note as PDF.
Please take note that, Combo feature doesn't include WeNote Cloud. WeNote Cloud is a paid subscription feature.
Advantage of purchasing Combo in-app purchase item
Enjoy up to 50% discount, compared with purchasing individual in-app purchase items separately.
Lock down the early purchasing price before it goes up. In the future, we will include more premium features, which in turn will cause the price to go up.
Does WeNote sync with Google Calendar?
No. WeNote has an independent calendar. It does NOT sync with Google Calendar.
How can I purchase one time in-app item with only $0.99?
Share WeNote download link to others from Shop dialog.
Others click on the download link.
Others redirected to WeNote's Google Play.
Others download WeNote.
Others launch WeNote.
You will gain 1 point for every successful launch.
Once you have gained enough points, you can purchase in-app item with only $0.99.
Due to privacy concern, if you uninstall and reinstall WeNote, your earned point will be reset to 0. This is because we stop tracking you completely once you uninstall WeNote.
How frequent is Auto backup?
Auto backup runs every 1.5 days, whenever there is note modification.
To preserve local disk space, you can change retain backup count in Backup -> Retain Backup. By default, retain backup count is 30.
How can I have better picture attachment quality?
To preserve your storage space, we will reduce the quality of the picture attachment. If you do not mind having more storage space consumption in exchange for better picture quality, you may change attachment quality in Settings.
If you decide to increase the quality of the picture attachment, we recommend you use WeNote Cloud as your cloud storage solution. WeNote Cloud is excellent in handling large-size high-quality picture attachments.
How can I transfer WeNote's notes from Android to iOS?
Currently, we support one-time transfers.
In Android, go to WeNote/ Settings/ Backup, and export the zip file to an email. (Export backup to email)
In iOS, download the zip file from the email, and save it to the iPhone.
In iOS, go to WeNote/ Setting/ Backup, and import the downloaded zip file. (Restore from email backup (iOS))
In the future, we will support WeNote Cloud in iOS so that Android and iOS can exchange data seamlessly.
Right now, iOS will only support iCloud sync.
How to ensure I will not lose my data?
We place heavy emphasis on data reliability. We provide 3 reliable ways, to ensure you will never loss any notes, to-do lists, attachments.
Secure sync to WeNote Cloud: This is the most recommended way, to avoid data lose. WeNote Cloud is a cloud storage system designed from the ground up specifically for WeNote.
Please refer to this video Tap to sync via WeNote Cloud to learn how to sync. Do pay attention to the end of the video. If the sync operation is a success, there will be a "Sync with WeNote Cloud success" message at the bottom of the screen.
Secure sync to Google Drive: After sync, the data is stored in Google Drive App Data folder. For security purposes, Google Drive App Data folder is not visible to the user.
Please refer to this video Tap to sync via Google Drive to learn how to sync. Do pay attention to the end of the video. If the sync operation is a success, there will be a "Sync with Google Drive success" message at the bottom of the screen.
Or, refer to Why sync to Google Drive failed? if you are not able to sync.
Local backup and restore: If you have privacy concerns on storing the data in WeNote Cloud or Google Drive, you may use this way to avoid data loss.
⚠️ Backups are removed when WeNote is uninstalled. Users are encouraged to export backup as a zip file, and send it to email for safekeeping purposes. ⚠️
Of course, you may choose to use multiple ways too.
I just bought a new phone. How can I transfer WeNote from old phone to new phone?
Is WeNote available for Windows?
Currently, WeNote is only available for Android and iPhone.
In the near future, we plan to launch WeNote for Windows.
What are upcoming features for WeNote?
What differentiates WeNote from other note taking apps?
WeNote has some very unique designs, which are not commonly seen in other note taking apps. They are
Integrates with Calendar
Use tabs for fast switching between labels
No Internet required
No login required
Password lock to secure note
Various color themes
Unlimited note colors
Stick note to status bar
Fast. Really fast
Why auto sync across multiple devices doesn't work?
By default, auto sync only works well for single device. For multiple devices, it requires one-time in-app purchase. After you have purchased "Multi sync" in shop, WeNote will auto sync to multiple devices with same account.
In order to achieve auto sync across multiple devices, we need to setup a 24-hour running auto sync server. We need to cover server monthly running cost, by introducing one-time in-app purchase.
Please check the following criteria to ensure multi sync work properly.
All devices are using same WeNote Cloud account/ Google account.
All devices are installed with latest version of WeNote.
Why does auto sync consume a lot of Internet data?
Auto sync runs every 2 hours, whenever there is note modification.
You might experience high Internet data usage, if you
Add new notes, modify existing notes multiple times per day.
Have a lot of image attachments.
Have a lot of audio recordings.
To preserve Internet data quota, you can enable Auto sync only over Wi-Fi in Settings.
Why I can't find any WeNote file in Google Drive after sync to Google Drive?
After sync, the data is stored in Google Drive App Data folder. For security purpose, Google Drive App Data folder is not visible to user.
To restore your data from Google Drive, simply perform sync operation from Settings.
Backup and restore both happen simultaneously in single sync operation. Please refer to this video Tap to sync via Google Drive to learn how to sync. Do pay attention to the end of video. If sync operation is success, there will be a "Sync with Google Drive success" message at the bottom of screen.
If you want to access the data manually, we would recommend you to Export data to email.
The data is stored in SQLite format. You may use DB Browser for SQLite to read the data.
Why reminder doesn't show up sometimes?
Please enable notification system by referring to this video - Notification system
If you use cleaning apps like Clean Master, it might be possible WeNote cannot run properly because its background processes may be blocked, causing you to not receive notifications. We suggest deactivating such apps for a short period to test if WeNote notifications are received.
If you use a Huawei-Phone, please do the following:
In your phone's settings > protected apps > WeNote > enable.
In your phone's settings > Notification Manager > WeNote > enable notifications & enable high priority.
Do checkout the following videos as well.
Reminder doesn't work reliably for certain devices. Their over aggressive Battery management mode have prevented reminder to work in background. Please turn off that "feature", allow WeNote runs in background, if you want reminder to work reliably.
Please read https://dontkillmyapp.com/?3 for solution.
Why sync to Google Drive failed?
These are few things you can try out.
Restart your device.
In Settings, Tap to sync via Google Drive again.
Remove notes with a lot of image attachments.
Empty the Trash.
Do not choose Original as Attachment quality under Settings. Original attachment quality will consumes large storage space.
Google Drive doesn't support a large number of image attachments. If you have a large number of image attachments, you may want to consider using WeNote Cloud.
When should we choose WeNote Cloud over Google Drive to prevent data loss?
We highly recommend you to choose WeNote Cloud over Google Drive because of the following reasons.
It is faster.
It uses less Internet data.
It uses less battery.
It excels in handling notes with a lot of large-size attachments.
It is more reliable. We design WeNote Cloud from the ground up. If anything goes wrong with WeNote Cloud, we can drill down to the root cause and fix the problem immediately. In contrast, Google Drive is a 3rd party service provided by Google. If anything goes wrong with Google Drive, there is nothing much we can do.
For more information, please refer to https://www.wenote.me/cloud
WeNote is not able to recognize my previous purchase
Please try the following steps